Return Policy

Returns (120-Night Trial)

Try your Xenoura™ Pillow for up to 120 nights from delivery. If it isn’t right for you, you can return it for a refund. Items must be lightly used (no stains, odors, or tears), include all accessories and packaging, and have proof of purchase. Returned pillows are sanitized and either donated or refurbished.

To be eligible for a return, you’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@xenoura.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@xenoura.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

We offer exchanges on our products provided the product is in good condition. You can exchange your order for a different size or color. Reach out to us at info@xenoura.com to initiate an exchange request. The customer will bear the cost of returning and shipping the product and the new order.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@xenoura.com.

Contact Information

Xenoura

Phone number: +1 (647) 474 0736

E-Mail: info@xenoura.com

Customer Service Hours: Our service hours are Monday to Friday, 9:00 AM – 4:00 PM (EST).
We typically respond to email inquiries within 06-12 hours.